Policies & Cancellations

Deposits for your Appointment & Cancellation Policy:

Evoque appreciates they are your choice to attend to your beauty requirements. Being that Evoque work on appointment only basis, they are setting aside time specifically for you when you book an appointment. As they hold the room and therapist/lash stylist exclusively for your visit, denying others this space, a security deposit will be required by all guests to secure appointments. Minimum 24 hours notice must be given to reschedule or cancel appointments.

We all undertand that things occur in life that we all have little control over, however if Evoque cannot fill your place within short notice they will need to apply 100% cancellation fee. Any voucher's being used will be forfeited in full. Any treatment prepaid will be voided (including off a package)

Failure to arrive to your scheduled treatment time / appointments will unfortunately result in application of full fee or void any vouchers. Evoque will charge a no-show fee of 100% and future appointments will need to be prepaid and organised at the discretion of Evoque.By making appointments with Evoque you are agreeing to these terms.

NO CHILDREN IN THE SALON PLEASE : Whilst we love kids (and a parent myself) we respectfully request NO children in the slaon...This is to ensure they are kept safe, that your therapist can then concentrate 100% on you and your treatment, and that every guest within our salon is not interrupted. It is against health and safety obligations to have children in the salon. If you arrive with your children without prior discussion with management your treatment may be refused with full cost owing - We thank you for your consideration, co-operation and understanding.

Appointments:

All appointments are held on an appointment only basis.  We charge by time for the allotted time.
How full your lashes will look at the end of your touchup appointment will be greatly affected by how many lashes you have when you arrive for your appointment. Please keep this in mind when determining how long to wait to schedule your refills. Also being on time and having clean lashes ensures you get the maximum time for lash application. Unfortunately additional time can not be given to clients who arrive late to their appointment.

Arrivng on time for your Cavitation treatments is important to ensure your treatment time is not cut down, as we need to stay on time. Being as super hydrated as possible will maximise your very own results...Drink up!!

Arriving to your appointment

Please arrive with 10 minutes to spare for your appointment. This allows for you to start to unwind, relax and enjoy your time there.

As the therapist and room has been held especially for you - Arriving late to appointments requires your therapist to shorten your appointment time so clients following you are not held up. Full fees will still be applicable therefore it really is in your best interest & comfort to be on time, Unfortunately additional time can not be given to clients who arrive late to their appointment.

Mobile Phones

Evoque requests that all mobile phones are switched off or to silent whilst you visit. They want your time within Beauty Image to be a break away from your busy day. All guests at Evoque want to be able to relax and have some special time out and not have to listen to someone else's phone call.

We all appreciate your co-operation and understanding as being asked to get off the phone may offend you.

IMPORTANT NOTE: Any reactions to eyelash extensions is not foreseeable by Evoque's skilled & trained staff (or even by you), and whilst all care & skill is taken, no refunds will be issued for reactions, Evoque do offer a Free removal should this unfortunate event occur and they ask you contact them  immediately you become aware so they can assist you as quickly as possible.

Feedback at Evoque Lash Spa:

Your feedback is important to Evoque to ensure they know they are on the right track. All therapists give their best every day and if you would like them to be recognosed, or think there is room for improvement, then please email management with your feedback.